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        Shipping Policy

        Jade Scientific Shipping Policy

        Jade Scientific INC ("we" and "us") is the operator of (https://www.jadesci.com)

        ("Website"). By placing an order through this Website you will be agreeing to

        the terms below. These are provided to ensure both parties are aware of and

        agree upon this arrangement to mutually protect and set expectations on our

        service.


        1. General

        Subject to stock availability. We try to maintain accurate stock counts on our

        website but from time to time there may be a stock discrepancy and we will not

        be able to fulfill all your items at the time of purchase. In this instance, we will

        fulfill the available products to you, and contact you about whether you would

        prefer to await restocking of the back-ordered item or if you would prefer for us

        to process a refund.


        2. Shipping Costs

        Shipping costs are calculated during checkout based on weight, dimensions, and

        destination of the items in the order. Payment for shipping will be collected

        with the purchase.

        This price will be the final price for shipping cost to the customer.


        3. Returns

        3.1 Return Due To Change Of Mind

        Jade Scientific INC will happily accept returns due to change of mind as long as

        a request to return is received by us within 5 days of receipt of item and are

        returned to us in original packaging, unused, and in resellable condition.

        Return shipping will be paid at the customer's expense and will be required to

        arrange their own shipping.


        No returns will be accepted without our prior written consent. Contact ASP for a RA number. Past due invoices are subject to one 1.5% monthly late fee. Any goods that are ordered incorrectly by the customer and returned, will incur a 25% restocking fee. If a collection action is to be taken against the account, the customer is responsible for all associated collections fees.


        Once returns are received and accepted, refunds will be processed to store

        credit for a future purchase. We will notify you once this has been completed

        through email.

        (Jade Scientific INC) will refund the value of the goods returned but will NOT

        refund the value of any shipping paid.


        3.2 Warranty Returns

        Jade Scientific INC will happily honor any valid warranty claims, provided a

        a claim is submitted within 90 days of receipt of items.

        Customers will be required to pre-pay the return shipping, however, we will

        reimburse you upon successful warranty claim.

        Upon return receipt of items for a warranty claim, you can expect Jade Scientific

        INC to process your warranty claim within 7 days.

        Once the warranty claim is confirmed, you will receive the choice of:

        (a) refund to your payment method

        (b) a refund in-store credit

        (c) a replacement item sent to you (if stock is available)


        4. Delivery Terms

        4.1 Transit Time Domestically

        In general, domestic shipments are in transit for 2 - 7 days


        4.2 Transit time Internationally

        Generally, orders shipped internationally are in transit for 4 - 22 days. This

        varies greatly depending on the courier you have selected. We are able to offer

        a more specific estimate when you are choosing your courier at the checkout.


        4.3 Dispatch Time

        Orders are usually dispatched within 2 business days of payment of the order

        Our warehouse operates on Monday - Friday during standard business hours, except

        on national holidays at which time the warehouse will be closed. In these

        instances, we take steps to ensure shipment delays will be kept to a minimum.


        4.4 Change Of Delivery Address

        For a change of delivery address requests, we are able to change the address at

        any time before the order has been dispatched.


        4.5 P.O. Box Shipping

        Jade Scientific INC will NOT ship to P.O. box addresses and

        We are unable to offer couriers services to these locations.


        4.6 Military Address Shipping

        We are able to ship to military addresses using USPS. We are unable to offer

        this service using courier services.



        4.7 Items Out Of Stock

        If an item is out of stock, we will dispatch the in-stock items immediately and

        send the remaining items once they return to stock.


        4.8 Delivery Time Exceeded

        If the delivery time has exceeded the forecasted time, please contact us so that we

        can conduct an investigation.


        5. Tracking Notifications

        Upon dispatch, customers will receive a tracking link from which they will be

        able to follow the progress of their shipment based on the latest updates made

        available by the shipping provider.


        6. Parcels Damaged In Transit

        If you find a parcel is damaged in transit, if possible, please reject the

        parcel from the courier and get in touch with our customer service. If the

        parcel has been delivered without you being present, please contact customer

        service with the next steps.


        7. Duties & Taxes

        7.1 Sales Tax

        Sales tax has already been applied to the price of the goods as displayed on the

        website


        7.2 Import Duties & Taxes

        Import duties and taxes for international shipments may be liable to be paid

        upon arrival in the destination country. This varies by country, and Jade Scientific

        INC encourage you to be aware of these potential costs before placing an order

        with us.

        If you refuse to pay duties and taxes upon arrival at your destination

        country, the goods will be returned to Jade Scientific INC at the customers

        expense and the customer will receive a refund for the value of goods paid,

        minus the cost of the return shipping. The cost of the initial shipping will not

        be refunded.


        8. Cancellations

        If you change your mind before you have received your order, we are able to

        accept cancellations at any time before the order has been dispatched. If an

        order 

        has already been dispatched, please refer to our refund policy.


        9. Insurance

        Parcels are insured for loss and damage up to the value as stated by the

        courier.


        9.1 Process for parcel damaged in-transit

        We will process a refund or replacement as soon as the courier has completed

        their investigation into the claim.


        9.2 Process for parcel lost in transit

        We will process a refund or replacement as soon as the courier has conducted an

        investigation and deemed the parcel lost.


        10. Customer service

        For all customer service inquiries, please phone us at 888.207.3775 or Email

        customerservice@jadesci.com


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