All Claims must be made within 5 days of receipt of goods. Please note any product purchased from an overseas vendor is NOT subject to any refund and/or return. No returns will be accepted without our prior written consent. Contact Jade for a RA number. Past due invoices are subject to one 1.5% monthly late fee. Any goods that are ordered incorrectly by the customer and returned, will incur a 25% restocking fee. If a collection action is to be taken against the account, the customer is responsible for all associated collections fees.